Personal data that we collect and process

We strive to process as little personal data about you as possible. This means that we do not collect more personal data than is necessary to enter into or perform a contract with you. We may process all or a selection of the following categories of personal data:

• Basic information:  name, date of birth

• Contact information:  address, telephone number, email address

• Account and profile information:  settings, preferences

• Payment information:  Transaction information, payment method

• Customer history and customer engagement:  order and delivery information, shopping cart movements, discount codes, loyalty program information,

• Active products and contracts as well as products and services that you have previously had , how much and how often they are used, status of products/services,

• Customer activity:  reading and action history from the app, websites or electronic communications we send out. As well as technical information about the devices you use.

• Cookies.

Personal data is usually collected directly from you or generated in connection with your use of our services and products.

How we use personal data

Delivery of service/contract

We use your personal data to fulfill our contracts with you, that is, when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary for the performance of a contract with you.

Customer relationship management

We use your personal data to manage our customer relationship with you. This may include customer service, handling complaints and troubleshooting your account. The legal basis for processing personal data for this purpose is that the processing is necessary for the performance of a contract with you.

Analysis, business development and service improvement

We are continuously working to develop and improve our services and products. A large part of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized user experience

We tailor the user experience and communication to your customer relationship and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example by sending you emails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the opportunity to opt out of parts of this processing, for example by opting out of receiving emails from us. In addition, we may also ask you for consent to use your personal data for so-called profiling, where we draw conclusions about your interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.

System monitoring, troubleshooting, etc.

We monitor our systems for errors and problems. Some of these processes involve the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, fraud detection and criminal activity

We process personal data in our efforts to protect our users and ourselves against fraud, abuse and criminal activity. The legal basis for processing personal data for this purpose is our legitimate interest.

Comply with legal obligations

In some cases, we are obliged to process personal data in order to comply with other legal obligations. An example of this is information related to sales, which we are obliged to record and save under the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil a legal obligation to which we are subject.

How do we protect your personal data?

Your security is important to us. Therefore, we have implemented appropriate technical, organizational and administrative security measures to protect your personal data from unauthorized access and other unauthorized processing. We regularly analyze and evaluate the measures in order to ensure that the protection of your data is as secure as possible.

Who do we share your information with?

We do not disclose your information to other companies or organizations unless required by law or necessary to carry out our statutory or contractual obligations to you.

We may disclose your personal data to any of our partners, suppliers or subcontractors, but only if it is necessary for us to fulfill our obligations to you as a customer. We never disclose more personal data than is necessary.

When required by law, we may need to disclose your information to government agencies and other organizations. We may also need to disclose your information if it is necessary to exercise, establish or protect our legal claims.

We never share your personal information with other companies or businesses for marketing purposes.

On what legal basis do we process personal data about you?

We only process the personal data we need to perform our services or deliver our products to you, i.e. when we enter into or perform a contract with you. To the extent that we process further data, we will obtain your consent or ensure that the processing is permitted on the basis of another legal basis.

How long do we process your personal data?

We store information about you as a customer for the duration of the contract with you and for a reasonable period thereafter. This means that in most cases we do not store your personal data for longer than one year from the termination of the contract, but under certain conditions we may retain your information for a longer period. This applies, for example, when required by law or when the information may be needed to establish, exercise and monitor legal claims.

Your rights

If you would like to exercise any of your rights, please contact us at info@chillwind.se.

Right to access your own data

You can request a copy of all the information we process about you. Please contact the email address above to exercise your right of access.

Right to rectification of personal data

You have the right to request that we correct or supplement information that is incorrect or misleading.

Right to erasure of personal data

You have the right to have your personal data erased without delay. You can request that we erase information about you at any time. However, please note that information that we are required to retain due to other legal obligations (such as the Accounting Act) will not be erased.

Restriction of processing of personal data

In certain situations, you can also request that we restrict the processing of your data. You do this by administering consents or reservations in our solutions.

Object to the processing of personal data

If we process your data on the basis of our data or on the basis of a balancing of interests, you have the right to object to our processing of your data. You do this by administering consents or reservations in our solutions.

Data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format. Please contact the email address above to receive your personal data.

You can complain about our processing of personal data.

We hope that you will inform us if you believe that we are not following the rules in the Personal Data Act. Please first tell us through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Swedish Data Protection Authority (IMY).

This privacy policy is based on a  privacy policy template  from gdprcontrol.se